ONLINE BOOKING PROCESS
At our online car rental booking websites (milos-rentacar.com / naxos-rentacar.gr) the ordering process consists of 5 steps.
1. You select the dates and pick-up / drop-off points.
2. As soon as you set the dates and the pick-up/drop-off points, a new page showing the cars available for the selected period, as well as the cost of the rental will open. Note that all rentals are calculated on a 24-hour basis.
3. Choose from the options available.
4. Fill the appropriate fields with detailed - personal data.
5. In order to receive a confirmation page for your reservation, you must accept the booking Terms and Conditions and provide us with all the necessary personal data. This page is Secured (you may check the security certificate) and all data is encrypted. The down-payment appears in this page.
As soon as we receive your reservation, MATHA RENT will accept it or not depending on the availability. Normally accepted via our online booking system. This is the reason why making your reservation some time in advance is important, especially during the peak season of July - August. In order a reservation to take effect, a down-payment is required. These payments will be RESERVED in your account until the final confirmation of the booking.
In case a booking is not confirmed for any reason, MATHA RENT Company does NOT have the obligation to reserve a car if the advance payment is not completed.
• In case the booking is confirmed, the down-payment will be deducted from your account by MATHA RENT respectively, so make sure that the amount for the down-payment is available in your account. An automatic confirmation email for the reservation with details on the delivery of the car will be sent to you via e-mail, so make sure that the e-mail address you provide is correct.
• In case MATHA RENT cannot confirm your order for any reason a cancellation e-mail will be sent to you with suggestions on changing your order; no payments will be captured from your account. It is essential that you provide a correct e-mail address and mobile phone number, as the voucher contains important information on the delivery of the rental car at your destination. Delivery instructions and telephone numbers will be written on your voucher. No refund is made due to unreceived or unread voucher.
RENTERS' S AGE
Renter must be minimum 21 years of age to rent categories A, GM, B. 23 years for categories C, CA, D, G1, G2, K1F, K2F, for car rentals other car Groups, the Renter must have completed the 25th year of age. Senior driver fee (for drivers over 72 years old) will be applied. Maximum renters aged 80 years old.
DRIVER’S LICENSE & ID INFORMATION
The Driver is required to have and display a valid Drivers' License issued at least a year ago, the ID card/valid Passport. Citizens of Non-EU countries or countries which are not a part of the International Driving Permit Agreement are required to have a valid international Drivers' License along with their regular Drivers' License.
DEPOSITS - FORMS OF PAYMENT - MINIMUM RENTAL
It is agreed by the Lessor that the warranty for estimated charges is required to be deposited from credit card in advance at the beginning of rental with a minimum amount of €500,00 daily. No deposit is required for credit card holders, acknowledged to be acceptable by the Lessor. The minimum rental period is one (1) full day (24 hours). For each hour (up to three (2) hours) of using/holding the car in excess under the current agreement terms, the renter will be charged an excess fee amounting to 20% (1/5th) of the daily rental fee. Beyond the two hours excess time limit, the renter will be charged with an additional full daily rate. A security deposit will be blocked on the credit card at the time of pick up.
VISA & MASTERCARD cards are accepted. Debit cards, prepaid cards are accepted as forms of payment of the rental or to purchase additional products
DELIVERY AND RECEIPT
The Renter received the vehicle, which he examined and found it to his complete satisfaction, in perfect condition and appropriate for the purpose he rents it. The Renter must return Vehicle and all documents, tools and accessories that accompany it to the Lessor in the same condition he received it, at the location and on the date designated in this agreement. The time of returning the vehicle to the Lessor, the Renter must also remove all the personal object left in the vehicle, for which the Lessor does not assume any responsibility to store. Otherwise, and upon expiration of the agreed rental period, the Renter is obliged:
1) to pay to the Lessor the normal rental charge for the agreed period of renting the vehicle,
2) to compensate the Lessor for any loss and consequential damage, resulting from limiting the Lessor of further renting the vehicle (loss of earnings etc), and
3) to return the vehicle to its prior condition at his own expense.
The Lessor reserves the right to gain repossession and use of Vehicle at any time without notice, and without Renter's consent, but at Renter's expense, from any location, and by any means if, at the discretion of the Lessor, there is danger of damage or loss of Vehicle as well as risk of not receiving the rental charge or any other due compensation. Apart from the abovementioned cases, the Lessor has the right to gain repossession and use of Vehicle if it has been used in violation of this agreement or of the designated rental period.
THEFT (TPC), DAMAGE (CDW), LIABILTY
The Renter has the obligation to compensate the Lessor in the event of theft, loss, or damage to Vehicle and to any person (including his co-passengers) as well as to pay all consequential losses and damages suffered by the Lessor, irrespective to his fault. More specifically:
a1) The Renter is responsible for all the damages he has caused to Vehicle or to others, whether he has violated the terms of use of Vehicle or in case he has been driving in an illegal manner or in violation of the Greek Driving Code.
a2) The Renter is obliged to compensate the Lessor for anything that the Renter may have to pay to third parties, for damage that the Renter caused while driving the vehicle, and if not so, the Lessor reserves the right to seek legal action against such compensation with a statutory interest, as well as and any further damage (moral damage, etc.).
b) The Renter is responsible for the partial or total theft or loss of Vehicle unless the Lessor exempts the Renter from the responsibility for total theft or loss of Vehicle. Such exemption is valid, provided the Renter has already agreed with the daily rental charge and the conditions of «Theft Protection» (TPC) of Vehicle, at the beginning of rental, as these terms are defined in the official Lessor' s price-list (tariff), by marking in the «Accepts» box on the front side of this agreement, provided that Renter has taken all the precautions to avoid total theft or loss of the Vehicle and has used it in compliance with the terms of this agreement. It is expressly agreed that theft or loss of the parts, accessories and/or equipment (partial theft) of the Vehicle is not covered by the abovementioned acceptance of «Theft Protection» (TPC).
c) The Renter is responsible for damage to the Vehicle due to collision or fire unless Renter has accepted the term «Collision Damage Waiver» (DDW) by marking in the «Accept» box on the front side of this agreement and by paying the respective daily charge. The abovementioned acceptance of «Collision Damage Waiver» (CDW) does not offer an exemption to the Renter, if the Vehicle was not used in compliance with the terms of this agreement and particularly in compliance with the terms of use (article 7). Even if the Renter has accepted "Collision Damage Waiver", the Renter acknowledges and full agrees under the current agreement that, to be charged for the restoration of the damage. It is expressly agreed that: The said acceptance of "Collision Damage Waiver" (CDW) or of «Full Damage Waiver» (FDW), does not cover in any case damages caused: 1). Underneath the Vehicle. 2). Inside the car cabin. 3). To the tires and wheels of Vehicle. 4). During loading, unloading or transport of Vehicle by ships or trains or other means of transport without Lessor's prior written consent.
d) The Renter is obliged, as a being the sole designated driver of the vehicle, not to grant the use of the vehicle to any third parties, not mentioned and agreed with the Lessor. Otherwise, the Renter is solely responsible for restoring any damage caused from the driver's fault to the vehicle or to third parties.
e) The Renter is obliged to drive the vehicle in accordance with the rules set by the Greek Driving Code, and in complete safety for himself, the vehicle and other road users. In the event that any damage will occur to the vehicle or to third parties due to non-prudent and safe driving of the Renter, and the Renter assumes the exclusive fault or even contributory negligence, the Renter is obliged to compensate the Lessor for any costs that may have to pay compensation for the damage suffered or to compensate third parties, and if not so, the Lessor has the right to seek compensation with statutory interest and any further damage claimed(moral damage, etc.) through court.
f) Vehicle replacement provided by the pickup location within 24 hours after contacting pick up brunch by phone/email. If the driver drives the vehicle off the official road network and the vehicle immobilized, the driver will be charged the cost of towing the vehicle from the roadside assistance.
CHARGES
Renter shall pay to the Lessor by prepaid basis, unless agreed otherwise under a special written agreement, the following sums:
a) The daily fixed rental fee for the entire rental period.
b) The charges that correspond to the mileage covered by the vehicle with period unless otherwise agreed, based on the unit price per kilometer, as designated in the official Lessor's pricelist (tariff). The number of the covered kilometers is computed according to the indications of the kilometer counter at the beginning and at the end of the rental period. In case the kilometer counter does not function, the charge is based on the number of kilometers between distances covered by the Renter with the Vehicle.
c) All charges concerning refueling of Vehicle, in case it is not returned in the same level, as it was checked, the time when the Vehicle was delivered to the Renter, the «Theft Protection» (TPC), the "Collision Damage Waiver" (CDW), the «Personal Accident Insurance» (PAI), the «Full Damage Waiver» (FDW) and any other charge provided by the terms of this agreement or by the official price-list (tariff). The Renter agrees and accepts that in case, at the end of the rental period, the Vehicle is not returned to the Lessor with the same level of fuel, as it was at the time when the Vehicle was delivered by the Lessor, then the Renter will be additionally charged with the «Refueling Service Charge» as such fee is determined in the official Lessor' s price-list (tariff).
Any taxes, duties and other expenses related to the rental of the Vehicle.
e) Any Lessor's costs, including attorney's fees and default interest incurred in collecting any kind of payments due to this rental or related to the repossession of the Vehicle by the Lessor.
f) Any fines, penalties, court costs and other expenses, imposed or to be imposed on the Lessor, due to the illegal use of the Vehicle by the Renter. In this later case, the Renter or additional driver, mentioned on the front side of this agreement, shall continue to be responsible for any illegal acts.
g) Any necessary cost for replacing or repairing of destroyed tires or wheels or any sums for restoring damages on the lower part of Vehicle, for repairing any other damage and for compensating due to loss of Vehicle, unless the respective waivers have been accepted and their terms have been applied (article 5).
h) The additional charge for delivering or returning of the Vehicle and the charge for its return to a location different from the one designated on the front side of this agreement without the Lessor's written consent, such charge being determined in the official Lessor's pricelist (tariff).
i) The additional «Airport Service Charge» in case the Renter rented the Vehicle at a Lessor's branch located in an airport. The Renter agrees and accepts:
1. Granted discounts will be recalled, if the settlement of Lessor's account is not made within the set limits.
2. All charges are subject to final audit by the Lessor, and the Renter accepts them fully in their entirety with this agreement.